PAYMENT

We accept:
1) DBS/ POSB I-banking transfer
2) DBS/ POSB / ATM transfer:

Customers must provide us with a snapshot of the transaction receipt for verification purpose. We will not be able to process your order without a receipt.

*Note: We strongly encourage I-banking transfer.

SHIPPING

We ship all parcels via Singpost. Types of delivery methods available at Singpost :
Normal Mail (Complimentary)
Parcels will be sent to the mailbox. Do note that we will not be liable for any parcels lost under this mode of postage.

Registered mail (additional $3.75)
Parcels sent under this mode will be received at your doorstep. Signature is required upon delivery. We highly recommend that you opt for registered postage to prevent lost mails. Registered mail can be tracked here: http://www.singpost.com.sg/ra/ra_article_status.asp

Orders are processed Monday through Fridays excluding holidays. All orders ship within 2-4 working days after payment is verified. Shipping times may vary due to availability of merchandise and volume of orders. Orders are not delivered on the weekends or public holidays.

RETURNS / EXCHANGE POLICY

Exchange is only allowed if item is defected. A full refund will be made if the defected item is out of stock.
Returns and exchanges for items are accepted within 7 working days for local from the dispatch date. For items received after this time period, we reserve the right to deny the return.
All returns must be shipped via Registered mail (Local). We will bear the postage charges if the return item is defected.
Returns must be received in NEW, UNWORN, and UNWASHED condition and with all tags attached. We reserve the rights to reject the return if item received is not in NEW, UNWORN, and UNWASHED condition.

*Do note that exchange may take up to 21 working days to complete.
Please note that all accessories and sale items are FINAL SALE.
Please contact us to request a return, and you will be given our return address and instructions.

FAQ

> How to place an order?

Step 1 : Browse through the site until you find the item you wish to purchase.
Step 2 : Fill in order form/leave a comment/e-mail your orders with the details of the product you wish to purchase.
Step 3 : You will receive a payment invoice within 48hours. Please make payment and revert to us within 24 hours.
Items are reserved 24 hours once you’ve placed an order. If we do not get any response after 24 hours, your order will be cancelled.
Step 4 : You will have the option of signing in to your pre-registered account, creating a new account, or checking out without an account.
Step 5 : After payment detail is emailed to us, we will send you a payment verification email. Do give us 1-2 working days to verify your payment.
Paid orders will be shipped out within 1-3 working days from the day you receive the payment verification email.

1. SALES CATALOGUE 01

1. October 2010